Service Department Worldwide - No Limits
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- mechanical and electrical installation of the machines
- checking of the specific features and functions
- operating test and starting of the machines
- training of the operators
Installation and Commissioning
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- malfunction diagnosis and fault clearance
- checking of the standard settings and if applicable adjustments
- installation of provided components respectively spare parts
- conversion or extension on customer request
Maintenance and Modifications
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- delivery of spare parts
- delivery of wear parts
- preparation of spare part packages
- preparation of wear part packages
Spare parts logistics
System Check
(Service Contract)
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- individual maintenance and inspection plans in fixed time intervals
- checking of the machines regarding functional and operational reliability
- detection of defect wear and tear parts and if applicable replacement
- technical consulting and service report
Tele service
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- direct support via remote connection
- internet communication
- quick and safe online diagnosis
- checking and optimizing of system settings
IQ / OQ
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- installation qualification
- checking of all specifications and certificates
- operation qualification
- checking of the hard-/software functions and machine performance/safety
Update / upgrade
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- customer consulting regarding current state of the art technology
- software updates of existing machines without function extension
- hardware/software updates/upgrades of existing machines with function extension
- instruction and training of the operators regarding function extension
On-call Service
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- standby availability of PLÜMAT Service also during off-time
- 24-hours reachability on all calendar days
- telephone support for fault analysis and clearance
- immediate visit of service technician on demand
Training
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- operator training in theory and practice
- service personnel training in theory and practice
- workshops at PLÜMAT or customer site
- standard trainings or individual trainings according to customer request
Service hotline
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- telephone support by our specialists
- support in case of application and operation problems
- support for fault localization and fault clearance
- on all workdays from 7:30 a.m.– 05:00 p.m. CET free of charge
We are pleased to meet you!
Tel: +49 (0) 5772.9102-0
Dr.-Max-Ilgner Strasse 19
32339 Espelkamp